Privado apps have an intelligent system in place, which automatically picks the best settings for a particular country. However, if our default settings fail to connect for you, we recommend adjusting your app parameters manually to OPEN VPN + TCP + Scramble. Please check below how to enable it for any device. 

Windows
Mac
Android
iOS

Windows
 

Please make the following additional changes to connect successfully, (this only needs to be done once; after that, you will connect by 'Click to Connect' button in the app):
 

1. Click 'Settings'.
2. Select the 'VPN protocols' tab, and then OPEN VPN + TCP + tick the Scramble box under it. Click 'Save'.



3. Reconnect the VPN.

Mac

Please make the following additional changes to connect successfully, (this only needs to be done once; after that, you will connect by 'Click to Connect' button in the app):
 

1. Click 'Settings'.
2. Select the 'VPN protocols' tab, and then OPEN VPN + TCP + tick the Scramble box under it. Click 'Save'.

3. Reconnect the VPN. 

Android
 

Please make the following additional changes to connect successfully, (this only needs to be done once; after that, you will connect by 'Click to Connect' button in the app):
 

1. Click the hamburger icon    to open the settings.
2. Select the 'VPN protocols' tab, and then OPEN VPN + TCP + use the slider to enable Scramble.  

3. Reconnect the VPN. 

iOS 
 

Please make the following additional changes to connect successfully, (this only needs to be done once; after that, you will connect by 'Click to Connect' button in the app):
 

1. Click the hamburger icon    to open the settings.
2. Select the 'VPN protocols' tab, and then OPEN VPN + TCP + use the slider to enable Scramble.  

3. Reconnect the VPN. 

If you have any further questions or concerns, reach out to our Support Team at https://support.privado.live.com/new.