If you're trying to install an update for the Privado Windows app and get the following warning about a missing .msi file, here's what we recommend:

Method 1

1. Find your current app version: go to Privado App > Settings  > Application > Current version:

2. Download your current version installer file:

https://privadovpn.com/releases/win/Setup_PrivadoVPN_2.1.3.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_2.2.0.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_2.3.0.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_2.4.0.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_2.5.0.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_2.5.1.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_2.5.2.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_2.6.1.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_2.7.0.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_2.7.50.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_2.7.60.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_3.0.0.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_3.0.1.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_3.1.0.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_3.1.7.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_3.2.0.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_3.3.0.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_3.4.0.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_3.4.1.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_3.5.0.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_3.6.0.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_3.6.1.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_3.6.10.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_3.6.30.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_3.7.0.exe
https://privadovpn.com/releases/win/Setup_PrivadoVPN_3.8.0.exe

3. Run the installer, press the 'Repair' button, and wait for the repair to be finished.

4. Update your app to the latest version. All done!

Method 2

1. Download and run the Troubleshooter tool here:https://support.microsoft.com/en-gb/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d  
2. If you see a notification pop-up, click 'Next', and follow the on-screen prompts to finish.
3. Locate PrivadoVPN and uninstall it.

4. Next, install the newest version from our website. 

 

If you still have questions, please send us a message at https://support.privado.live/new.
We are happy to help!